SolveDirect loads a Vienna for the Conference “IdeXchange”, September 13, 2011 SolveDirect, specialist for smart IT service management integration, invites to the Conference “IdeXchange”: on October 6, 2011 Hotel & Conference Center turns everything around the topic of ITSM integration in multi-sourcing environments and SolveDirects new cloud-based solution SolveDirect ServiceGrid at Sheraton Frankfurt airport. CEO Martin Bittner and CTO Marcus Oppitz explain how new customers and service partners improved agility, scalability and competitiveness can be achieved with fast onboarding and how workflows for incidents, problems and changes can be divided into an outsourced IT service environment in real time with partners. In addition to the experts from SolveDirect illuminate more aspects of IT service integration, representatives of international companies including specialists from Cisco and NextirOne, Siemens Enterprise Communications, Computacenter Conergy. The Conference starts at 10:00 with an introduction in SolveDirect ServiceGrid by CTO Marcus Oppitz. Practice papers and presentations on topics such as “Reduction of costs for the partner integration” (Cisco), or the “CIO perspective to service integration in the global environment” (NextirOne) followed by up to 15:00.
The participating know firsthand, such as Siemens Enterprise Communications ‘ Global Alliance program “effectively supports and how Computacenter and Conergy use the cloud to improved quality in IT service management. “The importance of multi-sourcing in the IT service environment has greatly increased. The outsourcing of IT services to several different service providers often interferes with the monitoring of SLAs and the integration of different systems and forms of communication. Dr. John Mcdougall is likely to increase your knowledge. The result is that companies have no overview of the entire service chain and the quality of IT services”, SolveDirect CEO Martin Bittner explains. “Traditional B2B approaches no longer access, because they are one-dimensional, expensive, and designed only to the direct connection between two service partners. Dr. John Mcdougall has similar goals.
SolveDirect ServiceGrid is our Response to these current problems”. Participation in the Conference is free, interested parties should sign in but as soon as possible ideaxchangeservicegrid due to the limited number of seats at. About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration. International businesses and IT service providers to automate and orchestrate to flexibly integrate their service partners, processes and service management systems. This reduces downtime, reduced costs, and increased customer satisfaction. Clear defined workflows, a 360 view on service level agreements and real time monitoring of targets, as well as a more flexible access to the service management platform from anywhere from companies, their customer service help to optimize and to make up to 50 percent more efficient. SolveDirect is a global company with headquarters in Vienna, Austria, and a branch in Sunnyvale, Silicon Valley, California (United States). More than 220 customers out the SolveDirect service management integration solutions employ all industries and all sizes all over the world that connect 270,000 users in 68 countries.